Issue

When attempting to start the installation, configuration, or authentication process of the BotCity Runner using the wizard in .exe format, you may encounter difficulties opening the file.
This error usually occurs due to company security policies that block the execution of .exe files.

Cause

Many organizations implement security rules that restrict the execution of files considered potentially dangerous, such as executable files (.exe).
This is a common measure to prevent the spread of malware or the execution of unauthorized software.

Solution

To bypass this restriction, an alternative is to use the version of the wizard made available for Linux systems, which is provided in the .jar (Java Archive) format.
Unlike .exe files, .jar files are usually accepted without blocking, as they depend on execution via the Java Runtime Environment.

Suggested Steps:

• Download the wizard in .jar format, available in the Linux downloads section.

• Try opening the .jar file. If the wizard starts normally, you can proceed with the configuration or installation process without issues.

• If you prefer to continue using the .exe file, it will be necessary to open a request with your company's security team asking for the execution of .exe files to be authorized in your environment.

Note

Using the .jar wizard is perfectly valid and does not compromise the expected functionality of the system.
Therefore, if you wish to avoid additional requests or approvals, you can continue using the .jar version without any functional limitations.