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Related Articles
Keeping your remote session active when using Runner
In some cases where a VM is used to run the automation, keeping the remote session active is necessary to avoid problems with the graphical interface, such as the OSError: screen grab failed error. This error is usually thrown when trying to perform ...
What are the features and limitations of a Community license on BotCity Orchestrator?
A new account that is created on BotCity Orchestrator has full access to the platform's functionalities (trial) for a period of 30 days. After this 30-day period, access to the platform continues in the same way; the only differences are some ...
Problems with blocking environments
If you are trying to use BotCity's tools in a corporate environment, you may encounter some issues related to environment locks. Here are some of the most common issues when using the BotCity Studio SDK in blocking environments: Installation through ...
Problems with dependencies when running an automation
This problem usually occurs when the dependencies installation step is not done correctly. When running the code, a message is displayed regarding the installation of the packages: ModuleNotFoundError: No module named 'botcity’ The first step is to ...
How to open a support ticket?
If the knowledge base articles or our documentation portal did not resolve your questions or issues, you can open a new support ticket through the portal. After detailing the type of support you need, the ticket will be directed to our team so that ...