Troubleshooting when using ‘Print Screen’ in BotCity Studio

Troubleshooting when using ‘Print Screen’ in BotCity Studio

In some sporadic cases, when using the 'Print Screen' key to take a screenshot, the captured image is not displayed in Studio.

This behavior may be related to several factors, such as other applications intercepting the 'Print Screen' action, preventing BotCity Studio from accessing the image.

Below are some approaches that can be used if you are facing this type of problem:

Method	Description
Enable the 'Print Screen' keyboard shortcut	Ensure that the 'Print Screen' function is active and functional in other applications as well.
Close or turn off other programs	Check if there are other applications running that may be intercepting and using 'Print Screen'.
Use the Screenshot button directly in Studio	In addition to 'Print Screen', you can also capture the screen in Studio using the button in the top right menu. More details here.
Test a custom keyboard shortcut	BotCity Studio also allows us to create a custom keyboard shortcut to save screenshots. By default, the CTRL + SHIFT + P shortcut is already configured, but you can use any key combination you want. More details here.
Use the BotCity Studio extension for VSCode	BotCity Studio is also available as an extension to be installed directly in VSCode. More details here.

If these alternatives are still not enough to solve the problem when capturing the screen, contact our team through support channels.