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SSL Certificate Error When Connecting to Maestro in Python
Why did the bot fail to connect to Maestro? The bot failed because, in Python, the call to Maestro did not ignore the self-signed SSL certificate from the proxy or server. This issue is common in corporate environments that use internal certificates ...How does Single Sign-On (SSO) work on BotCity?
Single Sign-On (SSO) on BotCity Maestro allows users to access the platform using a single login, integrated with the organization's existing authentication systems. This simplifies access and reduces the need for multiple passwords. Supported ...Why is the Runner stuck on "Executing task..." and how to fix it?
Overview Occasionally, the BotCity Runner may appear stuck after retrieving a new task from the queue. In these cases, the status remains as: Executing task... and the automation does not actually start until the Runner is manually restarted. Likely ...How to Resolve the “ModuleNotFoundError” When Running Your Automation?
Overview If you encounter the following error when running your automation: ModuleNotFoundError: No module named 'botcity' this means the Python environment being used to run the automation cannot find the required package. This issue is typically ...How to Resolve the Issue of Installation Stuck at 0% in BotCity Studio ?
Overview If you're trying to install BotCity Studio or start the BotCity Runner and the installation gets stuck at 0%, or you experience authentication or login errors, it is very likely that your corporate environment is blocking the required ...
Popular Articles
How to fix Python environment preparation failed error
A very common error when executing automations through the Runner is Python Environment Preparation Failed. As the name suggests, the Runner fails when trying to prepare the Python environment for the robot's execution. This error occurs in different ...How does Single Sign-On (SSO) work on BotCity?
Single Sign-On (SSO) on BotCity Maestro allows users to access the platform using a single login, integrated with the organization's existing authentication systems. This simplifies access and reduces the need for multiple passwords. Supported ...Problems with blocking environments
If you are trying to use BotCity's tools in a corporate environment, you may encounter some issues related to environment locks. Here are some of the most common issues when using the BotCity Studio SDK in blocking environments: Installation through ...How to open a support ticket?
If the knowledge base articles or our documentation portal did not resolve your questions or issues, you can open a new support ticket through the portal. After detailing the type of support you need, the ticket will be directed to our team so that ...Problems with dependencies when running an automation
This problem usually occurs when the dependencies installation step is not done correctly. When running the code, a message is displayed regarding the installation of the packages: ModuleNotFoundError: No module named 'botcity’ The first step is to ...