BotCity Support

🚀 New Release: We have successfully unified our Runners. All units are now hybrid, capable of executing both Desktop and Background tasks seamlessly.

Your current execution capacity remains unchanged. If you experience any unexpected behavior following this update, please open a support ticket.

    Welcome to the BotCity support portal!

    Visit our documentation portal for more details about the types of support BotCity offers: BotCity Support.

    Feel free to explore the contents of our knowledge base and also open new tickets if your questions are not answered.

    Also, take the opportunity to explore the channels with community users: BotCity Community.


      • Popular Articles

      • How to fix Python environment preparation failed error

        A very common error when executing automations through the Runner is Python Environment Preparation Failed. As the name suggests, the Runner fails when trying to prepare the Python environment for the robot's execution. This error occurs in different ...

      • How does Single Sign-On (SSO) work on BotCity?

        Single Sign-On (SSO) on BotCity Maestro allows users to access the platform using a single login, integrated with the organization's existing authentication systems. This simplifies access and reduces the need for multiple passwords. Supported ...

      • Problems with blocking environments

        If you are trying to use BotCity's tools in a corporate environment, you may encounter some issues related to environment locks. Here are some of the most common issues when using the BotCity Studio SDK in blocking environments: Installation through ...

      • How to open a support ticket?

        If the knowledge base articles or our documentation portal did not resolve your questions or issues, you can open a new support ticket through the portal. After detailing the type of support you need, the ticket will be directed to our team so that ...

      • Problems with dependencies when running an automation

        This problem usually occurs when the dependencies installation step is not done correctly. When running the code, a message is displayed regarding the installation of the packages: ModuleNotFoundError: No module named 'botcity’ The first step is to ...