BotCity Support

Welcome to the BotCity support portal!

Visit our documentation portal for more details about the types of support BotCity offers: BotCity Support.

Feel free to explore the contents of our knowledge base and also open new tickets if your questions are not answered.

Also, take the opportunity to explore the channels with community users: BotCity Community.


    • Popular Articles

    • How to fix Python environment preparation failed error

      A very common error when executing automations through the Runner is Python Environment Preparation Failed. As the name suggests, the Runner fails when trying to prepare the Python environment for the robot's execution. This error occurs in different ...

    • Problems with blocking environments

      If you are trying to use BotCity's tools in a corporate environment, you may encounter some issues related to environment locks. Here are some of the most common issues when using the BotCity Studio SDK in blocking environments: Installation through ...

    • How to open a support ticket?

      If the knowledge base articles or our documentation portal did not resolve your questions or issues, you can open a new support ticket through the portal. After detailing the type of support you need, the ticket will be directed to our team so that ...

    • Problems with dependencies when running an automation

      This problem usually occurs when the dependencies installation step is not done correctly. When running the code, a message is displayed regarding the installation of the packages: ModuleNotFoundError: No module named 'botcity’ The first step is to ...

    • What are the features and limitations of a Community license on BotCity Orchestrator?

      A new account that is created on BotCity Orchestrator has full access to the platform's functionalities (trial) for a period of 30 days. After this 30-day period, access to the platform continues in the same way; the only differences are some ...